Shopping on the Internet is becoming increasingly popular. But it is also necessary to behave prudently. The Federal Association of the mail order company puts consumers “Seven Golden Rules” for Internet shoppers to the heart, so that the fun with the purchase remains unclouded:
Choose secure passwords and never share them with third parties. Ideal is a length of at least eight characters, preferably a combination of letters, numbers and special characters. Do not choose names or terms that are closely related to your person and therefore easy to guess. Use different passwords for different internet applications.
Pay attention to technical security during data transmission. Providers should enable encrypted data transmission. This is usually recognizable by the abbreviation https:// in the address bar of the browser and other visual information such as a small lock icon in the bottom browser bar.
Check the reputability of the provider. Inform yourself as well as possible about the seller. Make sure that, for example, the identity and address of the provider, warranty and warranty conditions as well as the right of return or revocation are easy to find and understand. Helpful in the assessment of the provider may also be evaluation profiles, as they are common in online auctions, or seals of quality.
Before buying, read the description of the item exactly and completely and carefully check the pictures of the goods. Also pay attention to the delivery conditions and shipping costs. Ambiguities should be clarified with the seller before buying.
Choose secure payment methods. These include, for example, the payment by invoice and direct debit. A high level of security is also achieved by using a trustee service or an online payment service, such as PayPal. Never make an online purchase where the seller insists on a cash transfer service as a payment method.
Pay attention to your right of withdrawal at commercial providers. Under the rules on distance contracts, a contract of sale concluded between a commercial trader and a consumer may be revoked within two weeks without giving reasons and the purchased item may be returned to the trader.
Protect yourself against fake emails (phishing). Distrust is advised when you are asked by e-mail to enter sensitive information such as passwords or credit card information via a link or form. Even if such emails look trustworthy they are highly likely to be fake. Reputable companies never ask for such information by e-mail, link or form.